Lemon8 Privacy Policy — Malaysia User Data Protection
This policy describes how lemon8 collects, uses, stores, and protects users' personal information. We are committed to safeguarding your privacy in accordance with the Malaysia Personal Data Protection Act 2010 (PDPA).
Effective date: 1 January 2026. By using the lemon8 platform, you agree to the terms of this privacy policy.
Information We Collect from Users
When you register and use the lemon8 platform, we collect several categories of information to ensure our services run properly and securely. The types of information collected are as follows:
Account & Identity Information
Includes full name, date of birth, identity card or passport number, email address, phone number, and encrypted password. This information is required during registration and the mandatory identity verification (KYC) process.
Device & Browser Information
Lemon8 collects technical information including IP address, browser type, operating system, screen resolution, device identifier, and session data. This information is used to detect unauthorised access, optimise platform display, and ensure account security.
MYR Payment Information
For MYR deposits and withdrawals, we record the payment method details used — such as bank name, truncated account number, and transaction records. Your full card number or banking password is never stored by lemon8. All payment data is processed through a secure payment gateway.
Platform Usage & Activity Data
This includes betting history, games accessed, promotions claimed, login dates and times, and in-platform interactions. This data helps us improve the user experience and detect any suspicious activity.
How Your Information Is Used
Platform Operations
- Processing account registration and verification.
- Enabling deposits, betting, and withdrawals in MYR.
- Displaying transaction history and account activity.
- Sending account-related notifications and updates on active promotions.
Security & Compliance
- Detecting and preventing fraud, money laundering, and unauthorised access.
- Fulfilling legal obligations under the PDPA and other applicable regulations.
- Verifying user age eligibility and identity.
- Resolving disputes and conducting internal investigations where necessary.
Service Improvement
- Analysing usage patterns to improve the platform's interface and performance.
- Personalising content and promotional recommendations based on user interests.
- Conducting ongoing technical testing and system updates.
User Communications
- Sending account, security, and policy-related emails or notifications.
- Promotional alerts and special offers (only if the user has not unsubscribed).
- Customer support responses and resolution of reported issues.
Cookies & Browser Activity Tracking
Lemon8 uses cookies and similar tracking technologies to enhance the user experience and maintain platform security. Cookies are small data files stored in your browser when you access the website.
The types of cookies we use include session cookies (to keep you logged in during an active session), preference cookies (to save your language and display settings), and analytics cookies (to understand how users interact with the platform).
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect the login functionality and your overall experience on lemon8. We do not use third-party cookies for off-platform advertising.
Data Storage, Security & Sharing
Data Retention Period
User personal data is retained for as long as the account remains active, and for the period required by law following account closure. Financial records are typically kept for seven years in line with Malaysia's audit and legal compliance requirements. Data that is no longer needed will be securely deleted or anonymised.
Technical Security Measures
Lemon8 implements SSL/TLS encryption for all communication between users' browsers and our servers. Passwords are stored in hashed form and cannot be decrypted. Access to user data within internal systems is restricted to authorised personnel only.
Third-Party Sharing
Lemon8 does not sell or rent users' personal information to third parties for marketing purposes. Data sharing only occurs in the following situations:
- Payment processors and financial gateways used to process deposits and withdrawals in RM.
- Technology service providers that assist in operating the platform (subject to strict confidentiality agreements).
- Government authorities or law enforcement bodies when required by court order or applicable law.
- Fraud cases or security investigations that require disclosure to relevant parties.
User Rights & How to Contact Us
As a lemon8 user, you have the following rights over your personal data, in accordance with the Malaysia Personal Data Protection Act:
- Right of Access
- You have the right to request a copy of the personal information we hold about you. Requests can be submitted through your account or via our support email.
- Right to Rectification
- If any information we hold about you is inaccurate or outdated, you have the right to request a correction. Some details can be updated directly in your account settings.
- Right to Erasure
- You may request the deletion of your personal data under certain circumstances, subject to any legal retention requirements still in force for financial records and accounts.
- Right to Object
- You may object to the processing of your data for direct marketing purposes at any time by contacting our support team.
Changes to This Privacy Policy
Lemon8 reserves the right to update this privacy policy from time to time. Any material changes will be communicated via in-platform notifications or email to registered users. The effective date at the top of this document will be updated whenever changes are made.
Continued use of the lemon8 platform after notification of changes constitutes acceptance of the amended policy.
How to Contact Us for Privacy Matters
For any enquiries, requests, or complaints regarding your data privacy on lemon8, you can reach us through the following channels:
We aim to respond to all privacy-related enquiries within three business days.
Other Questions About Privacy or the Platform?
Check the FAQ page for regularly updated answers, or log in to your lemon8 account to contact support directly.